General Terms and Conditions

These Terms and Conditions set out the rules that govern your use of Bitubet. They explain the relationship between us and our users, and the responsibilities we each accept when using the site and services. By registering or otherwise using the platform you agree to comply with these terms and any additional rules that apply to specific products, promotions or payment methods.

Account responsibilities

You are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account. Only one account is permitted per person unless we state otherwise. You must provide accurate and up-to-date information when registering and keep your contact details current. We may suspend, restrict or close accounts where we suspect a breach of these terms, fraudulent activity, or where required by law or our compliance checks.

Eligibility requirements

To use our services you must be legally permitted to gamble in your jurisdiction and be at least 18 years old. You must not use the platform on behalf of another person or entity, and you must comply with any local laws that apply to you. We reserve the right to refuse registration or access to anyone who does not meet these requirements.

Acceptable platform use

You agree to use the site for lawful purposes only. Prohibited conduct includes cheating, using bots or unauthorised software, attempting to manipulate games or systems, money laundering, chargeback abuse and any other activity intended to defraud the platform or other users. If you misuse the service we may take action including withholding funds, cancelling bets, and blocking access.

General bonus and promotion rules

Promotions and bonuses are offered under specific terms. Any bonus or promotional credit is subject to the stated conditions for that offer, including eligibility, wagering requirements and game restrictions. We may refuse, cancel or reclaim bonuses and any winnings if we suspect abuse, error or breach of the promotion rules. Always read the promotion terms before opting in.

Deposits and withdrawals

Payments are subject to the methods available at the time you transact. We may require identity verification, source of funds checks or additional information before processing withdrawals. Processing times and network or provider fees may apply and are outside our direct control. We may impose limits on deposits and withdrawals and may delay payments while verification or fraud checks are completed.

Dispute resolution

If you have a complaint please contact our support team so we can try to resolve the matter promptly. If we cannot reach a satisfactory outcome you may pursue independent dispute resolution or other remedies available under applicable law. We will cooperate with any lawful investigation or regulatory inquiry.

Updates to terms and conditions

We may update these terms from time to time. Changes will be published on the site and, where practicable, notified to active account holders. Continued use of the platform after changes are published constitutes acceptance of the updated terms. It is your responsibility to review the terms periodically.

Responsible play

We promote responsible gambling and offer tools such as deposit limits, loss limits, session time limits, reality checks, time-outs and self-exclusion. If you need assistance or wish to restrict your account activity please contact our support team.