Reach Out to Us
Need a hand? Our support team is ready to assist with account queries, technical issues, verification requests or general enquiries. Whether you need help with deposits, withdrawals or responsible-gambling tools, contact our authorised support centre and a member of the organisation will respond promptly. We aim to act in your favour, keep account security tight and resolve issues quickly. Email or phone for non-urgent enquiries and feedback.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email, typical reply within 1 hour) |
| General enquiries | [email protected] (records and billing enquiries, reply within 24 hours) |
| Affiliate enquiries | [email protected] (partner programmes and commission queries) |
| Phone | +44 20 7946 1837 (for verification and urgent matters) |
| Working hours | 24/7 (local times apply) |
Email Support
Email is our preferred contact method for detailed requests, account-related issues or any enquiry needing documents or explanations. Please send messages to [email protected] and include a clear subject line, your current contact details and relevant account information to avoid delays. We aim to respond promptly, but complete answers may require verification or attachments for security and accuracy.
Submit Your Inquiry
Response Time
Need help? Our support team aims to respond quickly. Most enquiries are answered within one business day, though simple requests may be handled sooner. More complex cases that require account checks or third-party verification can take longer depending on their nature. If we need additional information we will let you know and keep you updated until the issue is resolved.
Feedback
We value your feedback at Bitubet. If you have suggestions, ideas or spot anything that could be improved, please share them with us. Every message is reviewed carefully by our team and used to refine the site, promotions and customer experience. Your input helps us make Bitubet simpler, fairer and more enjoyable for all players.