Responsible Gambling
At Bitubet we are committed to safer gambling and to helping players keep their play under control. Player safety is a priority for us and we provide clear tools and guidance so you can enjoy our services responsibly. If you ever need extra time or support, we are here to help.
Our player protection principles
We believe in transparent, practical controls that give you authority over your account activity. We encourage players to set limits, take regular breaks and seek support early if gambling stops being a fun activity. Our approach is non-judgemental and focused on keeping play safe and manageable.
Activity-control tools
We offer a range of self-service tools you can activate from your account settings or by contacting our support team. Available tools include:
- Deposit limits - daily, weekly and monthly options
- Loss and wager limits - control how much you can stake or lose over set periods
- Session and time limits - set maximum session lengths or receive regular reality checks
- Withdrawal lock - temporarily restrict withdrawals to encourage a break
- Self-assessment test - a short questionnaire to help you review your gambling behaviour
Deposit limits
You can set and change deposit limits at any time in your account settings. Limits are designed to be straightforward and practical, and we recommend setting a level that fits your household budget. If you need help adjusting a limit, contact our support team via live chat or email at [email protected].
Loss limits
Loss limits help you cap how much you can lose over a chosen period. These can be set alongside deposit and wager limits to give you a clearer spending pattern. Review and adjust them regularly to reflect your current circumstances.
Time limits and breaks
Use session limits, reality checks and optional account breaks if you want enforced downtime. Regular breaks can prevent play from becoming habitual. If you need a longer break, consider our self-exclusion options.
Self-exclusion
If you need an extended break from gambling, you can self-exclude via your account or by contacting support. Self-exclusion periods are available for a range of durations and will restrict access to your account during the chosen period. Our team can explain the process and available options.
Signs of problematic behaviour
- Spending more than you can afford
- Chasing losses or increasing stakes to win back money
- Neglecting work, family or other responsibilities
- Hiding gambling activity from friends or family
- Feeling anxious or upset about gambling
Tips for maintaining control
Set realistic limits before you start, stick to a budget, use reality checks and take regular breaks. Only gamble with money you can afford to lose and avoid using gambling to cope with stress. Consider keeping a record of your sessions to monitor time and spend.
Professional help and support organisations
If you need confidential advice or additional support, organisations such as BeGambleAware and GamCare provide free guidance and signposting in the United Kingdom. Our support team can also help you access these services and explain how to use our safety tools. Contact us anytime via live chat or at [email protected].