Privacy Policy
This Privacy Policy explains how Bitubet collects, uses and protects personal information when you use our online casino and sportsbook services. We take your privacy seriously and aim to be clear about the data we hold, why we need it and the choices you have. This page sets out the main categories of information we process and how we keep it secure.
Types of data we collect
We collect information that is necessary to provide and improve our services, to manage accounts and to comply with legal obligations. This covers three main categories which are explained below.
Personal data
Personal data includes your name, date of birth, contact details, email address, billing address and identity documents submitted for verification. We also collect account credentials such as your username and encrypted password.
Technical data
Technical data relates to how you access our site and includes IP address, device and browser information, operating system, session identifiers, and log data. We use this information to operate the service, detect fraud and resolve technical issues.
Transactional data
Transactional data covers deposits, withdrawals, bet and play history, payment method details and any correspondence with our support team. Where you use cryptocurrencies, blockchain transaction identifiers may be recorded for payment reconciliation.
How we use your information
We use your information to provide and improve account services, process payments, verify identity, prevent fraud and comply with legal and regulatory obligations. We may also use data to respond to support requests and to communicate important account or security messages.
We do not use your personal information for marketing unless you have given consent. Where permitted, we may send service-related messages, such as transaction confirmations and account notices.
Data protection practices
We protect data using industry-standard technical and organisational measures including encryption in transit, secure access controls and monitoring. Access to personal data is restricted to authorised staff and third-party providers who need it to deliver services. We review our security measures regularly.
Cookies and tracking technologies
We use cookies and similar technologies to operate the site, remember preferences, measure performance and detect suspicious activity. You can manage cookie settings through your browser or via our cookie consent tool. Disabling certain cookies may affect site functionality.
User rights
- Right to access the personal data we hold about you
- Right to request correction of inaccurate information
- Right to request deletion where we are not required to retain data for legal reasons
- Right to object to or restrict processing in certain circumstances
To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe and in line with applicable law.
Access, correction and deletion of data
You can access and update certain account information via your account settings. For requests to correct, export or delete other personal data, contact our privacy team. Some data may be retained where required for compliance, fraud prevention or legitimate business purposes.
Information sharing and third parties
We may share information with payment processors, identity verification providers, fraud prevention services and other trusted third parties who perform services on our behalf. We require these partners to protect data and only process it for specified purposes. We will not sell your personal data to third parties.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on this page and, where appropriate, notified to you. Please check back regularly to stay informed of any updates.
Contact us
If you have questions or wish to exercise your privacy rights, email [email protected].